Customer Service Appreciation Week in Fort Collins!

Customer Service Appreciation Week in Fort Collins!

And…..last, but certainly not least, UCHealth Plan Administrators celebrates the Fort Collins staff during our week-long commemoration of Customer Service Appreciation Week!

Fort Collins Staff2Pictured above from left to right are Michelle Gathright, Sybil Mallett, Becca Douthit, RN, Ann Claeys, and Pat Embry.

  • Michelle is responsible for customer and provider service and Flexible Spending Account claims processing.
  • Sybil coordinates pre-certification and authorization requests for our members.
  • Becca is responsible for medical management/case management activities, as well as customer and provider service.
  • Ann responds to customer and provider service inquiries, processes and audits claims, and builds plan designs within our claims adjudication system.
  • Pat’s responsibilities include COBRA administration, eligibility management, and customer and provider service.

We are very grateful to this fine group of ladies who do what they do SO WELL!  Thank you, Fort Collins UCHPA staff, for contributing to our shared purposes:

  • Patients, Members, Clients, Brokers, and Providers First.
  • Treat each constituent as if they are our only one, with each interaction.