COVID-19 Updates

A Message From Kathy Major, our Executive Director, and Dr. James McGinnis, our Medical Director:

UCHealth Plan Administrators understands and appreciates the need to share up-to-the-minute information regarding COVID-19.  As you know, information is constantly changing and we want to point you to the most credible resources for timely information to educate and inform on the clinical features and the epidemiological risk of the virus.  Our business operation continues to operate without interruption.  We have a disaster recovery plan ensuring service continuity should circumstances change, and will notify our employers, brokers, providers and members should the need arise.

We encourage you to review credible sources such as the Colorado Department of Public Health and Environment, Center for Disease Control, and to take responsible and necessary precautions. If you believe that you have been exposed or are showing symptoms of the Coronavirus, COVID-19, contact your health care provider prior to visiting their office. While no prior authorization is required, you will need a doctor’s note for COVID-19 testing performed at drive-up testing sites.  UCHealth is also providing updates on COVID-19, please visit the featured stories section on

Should you have questions regarding your coverage, please contact our customer service representatives at 1-800-207-1018.

Thank you, and stay healthy.


COVID-19 Question & Answer

Q: What is COVID-19, formerly called the 2019 novel coronavirus (Wuhan)?

A: The COVID-19 is a new strain of a cold virus that was first detected in China. Doctors believe that this new strain of the coronavirus transmitted in ways similar to the flu – through the air by coughing and sneezing, close personal contact like shaking hands, or by touching an object that has the virus on it, then touching your mouth, nose or eyes before washing your hands.

Q: What are symptoms of the virus?

A: Symptoms of COVID-19 are similar to a respiratory illness and include fever, cough, headache, runny nose, sore throat or difficulty breathing. A health care provider may order lab tests to diagnose the virus if a patient has symptoms and has recently traveled to China, Italy, Japan, South Korea or Iran or has been exposed to someone who is sick with COVID-19.

Q: What do I do if I think I might have COVID-19?

A: If you have cold/flu symptoms and you recently returned from travel in China, Italy, Japan, South Korea or Iran or you have been exposed to someone with a diagnosis of COVID-19, please call your provider and ask them to schedule you for an evaluation. Seek immediate medical attention if you are having difficulty breathing.

Q: What can I do to protect myself?

A: While there is currently no vaccine, there are several things you can do to reduce your risk of infection from this and other diseases: wash your hands with soap and water or use alcohol based sanitizers, avoid touching your eyes, mouth or nose with unwashed hands, and avoid close contact with people who are sick. If you’re sick, avoid public areas and limit your exposure to others.

Q: How does this compare to the Severe Acute Respiratory Syndrome (SARS) or Middle East Respiratory Syndrome (MERS) outbreak? 

A: COVID-19 is in the same family as SARS and MERS. The CDC is studying the virus to learn more.

Q: Does the COVID-19 test require a Prior Authorization?

A:  This is dependent upon your Plan. Most self-funded employers are not requiring a prior authorization to obtain the COVID-19 test; however, there are certain medical criteria that must be met along with a doctor’s written order.

Q: What is needed to obtain the COVID-19 test?

A:  Currently, in order to obtain the COVID-19 test, certain criteria must be met along with a doctor’s written order.

Q:  Where can I get the COVID-19 test conducted?

A:  Please consult with your physician for their lab work affiliations and check to see if those labs are participating with your network.